Privacy Policy

At HMD Publishing ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hmdpublishing.com, use our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or order our services
• Contact us through our website, email, or phone
• Subscribe to our newsletter or marketing communications
• Submit forms, surveys, or feedback
• Upload files or documents for processing

This information may include:

• Name and contact information (email, phone number, postal address)
• Book titles, manuscripts, and related content
• Payment information (processed securely through third-party payment processors)
• Account credentials
• Communications and correspondence

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and location data
• Browser type and version
• Device information (operating system, device type)
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and fulfill your orders and requests
• Communicate with you about your orders, services, and account
• Send you marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations
• Analyze usage patterns and improve our website and services

3. INFORMATION SHARING AND DISCLOSURE

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (Stripe, PayPal)
• Email service providers (Resend)
• Cloud storage providers (Dropbox)
• Task management platforms (Asana)
• CRM systems (GoHighLevel)
• Hosting and analytics providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our clients or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. YOUR RIGHTS AND CHOICES

Under applicable data protection laws (including GDPR if you are in the EU/UK), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal retention requirements)
• Restriction: Request limitation of processing of your information
• Data Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@hmdpublishing.com. We will respond to your request within 30 days.

You can also unsubscribe from marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

11. CONTACT US

© 2025 HMD Publishing. All rights reserved.

This Privacy Policy is effective as of November 2024.